Terms of sale

Last updated: 3 November 2026

Article 1 – Seller

This website is published by:
Snc HAIRI (sole proprietorship / EI), trading as HAIRI HAIRI BIJOUX
SIRET: 92121093600040
Address: 25 Bd des Dames, 13002 Marseille, France
Phone: +33 7 49 92 34 20
Email:
VAT not applicable, art. 293 B of the French General Tax Code (CGI)

Article 2 – Scope

These terms of sale apply to all orders placed on this website by consumers, meaning individuals acting for non-professional purposes. Products are delivered to mainland France and the 26 other European Union countries.

By placing an order, you accept the terms of sale in force on the day of your order. For everything relating to the sale, they prevail over the website’s terms of service.

Article 3 – Products

Our jewellery is handmade with real dried flowers set in resin. The essential characteristics of each piece (materials, dimensions, colours) are shown on its product page.

Each piece is unique: because the flowers are natural, their colours and shapes may vary slightly from one piece to another and from the photos. These small variations give each piece its character.

Our offers are valid while stocks last.

Article 4 – Prices

Prices are shown in euros, all taxes included. VAT not applicable, art. 293 B of the French General Tax Code.

Shipping costs are added to the price of the jewellery and are shown before you confirm your order. The applicable price is the one displayed when you place your order.

Article 5 – Discounts and discount codes

The following discounts are currently applied automatically in the cart, without a code:

  • 10% off from €60;
  • 15% off from €100.

These discounts cannot be combined with each other: only the better one applies. Unless stated otherwise, they cannot be combined with another discount code. They can be combined with free shipping. The conditions of each discount code are given with the offer.

The free-shipping threshold applies to the order total after discounts. In the event of a return, the price actually paid (after discount) is refunded.

Article 6 – Orders

To order, you choose your jewellery, add it to your cart, enter your details and delivery address, choose the delivery method, check your order summary (and correct any errors), then confirm your order with an obligation to pay.

The contract is concluded once payment is confirmed. You then receive a confirmation email summarising your order.

We may refuse or cancel an order in the event of a payment problem or a previous dispute with the customer. If a piece turns out to be unavailable after your order, we inform you and refund you without delay, within 14 days at the latest.

For any order of €120 or more, we keep the contract for 10 years and you can access it on request.

Article 7 – Payment

The price is payable in full when you order, using one of the payment methods offered at checkout. Payments are processed securely by Shopify and its payment partners; we never have access to your card details.

Article 8 – Delivery

Each piece is handmade in 2 days (Monday to Saturday, public holidays included), then posted with La Poste the next day. It is sent as a tracked letter:

  • France: €3.90 (La Poste – Tracked Lettre verte), free from €40, delivered in 2 to 3 business days after shipping;
  • European Union: €7.90 (La Poste – International tracked letter), free from €80, delivered in 5 to 8 business days after shipping.

These delivery times are indicative. In any case, your order is delivered no later than 30 days after the contract is concluded. Otherwise, you may cancel your order under articles L216-6 and following of the French Consumer Code.

The risk of loss or damage passes to you when you take possession of the piece, meaning when tracking shows your item as delivered. If your item is lost before that, we send you the same piece (or an equivalent piece if it is no longer available), or refund you if you prefer.

All the details: shipping policy.

Article 9 – Right of withdrawal

You have 14 days from delivery to tell us that you wish to withdraw, without giving any reason, using our return form, the model withdrawal form, or any other clear statement sent through our contact form or by email to the address given in article 1. You then have 14 days to send the piece back to us.

Once we receive your request, we email you the return address. You send the piece back yourself, at your own cost, with a tracked postal service (from France, we recommend La Poste’s tracked “Lettre verte suivie”; from another European Union country, a tracked service from your national postal service), to this postal address: parcels sent to a relay point or pickup point are not accepted. Email us the tracking number and keep your proof of postage: until we receive the parcel, the return is at your own risk. Nothing is deducted from the refund for return costs.

The piece must be returned unworn, in perfect condition and in its original packaging; any loss in value caused by handling beyond what is needed to look at it may be deducted from the refund. For hygiene reasons, earrings cannot be returned once their sealed packaging has been opened (article L221-28, 5° of the French Consumer Code).

We refund the price actually paid for the piece (after any discount). If you return your entire order, we also refund the original shipping costs, up to the standard rate. The refund is made to the payment method used, no later than 14 days after your request; we may wait until we have received the piece (or proof that you have sent it).

All the conditions and the model withdrawal form: refund policy.

Article 10 – Legal guarantees

All our jewellery is covered by the legal guarantee of conformity and the legal guarantee against hidden defects. To use them, write to us through our contact form; we will reply by email and you can send us photos in your reply; return costs are then paid by us.

The consumer has two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to prove that the lack of conformity exists, not when it appeared.

Where the contract of sale provides for digital content or a digital service to be supplied continuously for more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only has to prove that the lack of conformity affecting the digital content or digital service exists, not when it appeared.

The legal guarantee of conformity obliges the seller, where applicable, to supply all updates needed to keep the goods in conformity.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer asks for a repair but the seller imposes a replacement, the legal guarantee of conformity is renewed for two years from the date of replacement.

The consumer may obtain a price reduction while keeping the goods, or end the contract and obtain a full refund in exchange for returning the goods, if:

  1. the seller refuses to repair or replace the goods;
  2. the repair or replacement takes place after thirty days;
  3. the repair or replacement causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or the costs of installing the repaired or replacement goods;
  4. the lack of conformity persists despite the seller’s unsuccessful attempt to remedy it.

The consumer is also entitled to a price reduction or to end the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer then does not have to ask for repair or replacement first.

The consumer is not entitled to end the sale if the lack of conformity is minor.

Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.

These rights result from articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs in bad faith the application of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).

The consumer is also covered by the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee gives the right to a price reduction if the goods are kept, or to a full refund in exchange for returning the goods.

Article 11 – Care and liability

Our dried-flower and resin jewellery is delicate: avoid water, perfume, cosmetics and knocks, and follow the care instructions on the product pages. We cannot be held liable for damage resulting from misuse or from not following these instructions.

Article 12 – Personal data

The data you give us is used to process your order. To find out more and exercise your rights: privacy policy.

Article 13 – Intellectual property

All content on this website (texts, photographs, illustrations, logo) belongs to HAIRI HAIRI BIJOUX. Any reproduction without permission is prohibited.

Article 14 – Customer service

For any question or complaint, write to us through our contact form, or by email or post to the addresses given in article 1.

Article 15 – Consumer mediation

In accordance with articles L612-1 and following of the French Consumer Code, if a dispute has not been resolved after a written complaint to us, you may refer it free of charge to the following consumer mediator: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France – https://www.cm2c.net – +33 1 89 47 00 14.

Article 16 – Applicable law and disputes

These terms of sale are governed by French law. If you live in another European Union country, you also benefit from the mandatory consumer protection rules of your country of residence. Failing an amicable settlement or mediation, the dispute may be brought before the competent court under the legal rules.