Refund policy

Last updated: 3 November 2026

We hope your HAIRI HAIRI BIJOUX piece brings you a lot of joy. If it does not suit you, you can send it back under the conditions below.

Time limit

You have 14 days from delivery of your order to tell us that you wish to return a piece, without giving any reason. If your order arrives in several parcels, this period starts when you receive the last one.

To do so, fill in our return form. You can also use the model withdrawal form at the bottom of this page, or send us a clear statement of your decision through our contact form.

You then have 14 days from your request to send the piece back to us.

How to return a piece

Fill in the return form with your order number and the piece(s) concerned.
We email you the return address, to the email address given in the form.
Send the piece to this address, well protected in its original packaging, with a tracked postal service: from France, we recommend La Poste’s tracked “Lettre verte suivie”; from another European Union country, a tracked service from your national postal service.
Send us the tracking number by replying to our email or through our contact form.

Returns must be sent to a postal address: parcels sent to a relay point or pickup point (Mondial Relay, Relais Colis, etc.) are not accepted.

Keep your proof of postage: until we receive your parcel, the return is at your own risk.

Return costs

Return costs are paid by you: you pay the postage directly to your postal service. Nothing is deducted from your refund.

Condition of the piece

The piece must be returned unworn, in perfect condition and in its original packaging. You may of course handle it to look at it, as you would in a shop. If the piece has been worn or damaged, we may deduct the resulting loss in value from the refund.

Earrings: for hygiene reasons, earrings cannot be returned once their sealed packaging has been opened (article L221-28, 5° of the French Consumer Code).

Amount refunded

We refund the price you actually paid for the returned piece. If your order used a discount code or an automatic discount, the discounted price is refunded.

If you return your entire order, we also refund the original shipping costs, up to the standard rate (if shipping was free, there is nothing to refund).

Refund

Once we have received and checked the piece, we refund you to the payment method used for the order, no later than 14 days after your return request. We may wait until we have received the piece (or proof that you have sent it) before refunding you. You receive a confirmation by email.

Damaged or faulty piece

The conditions above cover your right of withdrawal. If your piece arrives damaged or is faulty, see our shipping policy and our terms of sale: you are covered by the legal guarantees, and return costs are then paid by us: we refund your postage on presentation of the receipt.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. You can also use our online return form.)

To Snc HAIRI (EI) – HAIRI HAIRI BIJOUX, 25 Bd des Dames, 13002 Marseille, France – hairihairibijoux [at] gmail.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.