Shipping policy
Preparation
Each piece is handmade in 2 days (Monday to Saturday, public holidays included), then posted with La Poste the next day.
How we ship
We ship every order ourselves with La Poste, as a tracked letter, in a padded envelope that protects your jewelry.
Delivery areas
We deliver to mainland France and the 26 other European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
For now, we do not deliver to the United Kingdom, Switzerland or other countries outside the European Union.
Shipping costs
- France: €3.90 (La Poste – Tracked Lettre verte), free on orders from €40.
- European Union: €7.90 (La Poste – International tracked letter), free on orders from €80.
The free-shipping threshold applies to the order total after discounts.
Delivery times
- France: 2 to 3 business days after shipping. Your estimated delivery date is shown at checkout.
- European Union: 5 to 8 business days after shipping.
These delivery times are indicative and not guaranteed. They may be longer during holidays or busy postal periods.
Tracking
As soon as your order ships, you receive an email with your La Poste tracking number.
Lost or damaged items
Lost item: if your item is lost before tracking shows it as delivered, we send you the same piece again or, if it is no longer available, an equivalent piece. If you prefer, we refund you. Write to us through our contact form.
After delivery: once tracking shows your item as delivered, the risk of loss or damage passes to you.
Damaged on arrival: contact us within 48 hours of delivery through our contact form; we will reply by email and you can send us photos of the piece and the envelope in your reply, and we will find a solution together. This time limit helps us handle your request quickly; it does not limit your legal guarantees (see our terms of sale).