Before you send your request
- You have 14 days from delivery to fill in this form, then 14 days to send the piece back to us.
- Once we receive this form, we email you the return address.
- You send the piece yourself, at your own expense, by tracked post: from France, we recommend La Poste’s « Lettre verte suivie »; from another European Union country, a tracked service from your national post. Pickup points and parcel lockers are not accepted.
- Then email us the tracking number and keep your proof of postage: until the parcel arrives, the return is your responsibility.
- Nothing is deducted from your refund: you pay for the postage directly.
- The piece must be unworn, in perfect condition and in its original packaging.
- For hygiene reasons, earrings cannot be returned once their sealed packaging has been opened.
- We refund the price paid for the piece (after any discount). If you return the whole order, we also refund the original shipping costs, up to the standard rate.
- The refund is made to your original payment method, after we receive and check the piece, no later than 14 days after your request.
This form serves as a withdrawal form. Full conditions: refund policy.